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  • Jill Pioter

A Time for Thanks
A Time for Thanks 1080 1080 Jill Pioter

At this special time of the year when our thoughts turn to giving thanks, it is appropriate to reflect on the many reasons Vincentians have to be grateful.

Perhaps the two most important are the ongoing guidance of Divine Providence, which has been wondrously at work on behalf of the Society of St. Vincent de Paul during the past 190 years, and the constant inspiration of the Holy Spirit evidenced so beautifully by the way Vincentians respond every day to the challenges we face in serving Christ’s beloved poor.

We are privileged to participate in the perpetual miracle of our Society: Ordinary people doing extraordinary things which restore hope to those who have none and change their lives for the better. Our countless benefactors, whose generosity makes it possible for us to help so many people in so many ways, deserve our gratitude as well.

On the most personal level, going to the essence of Vincentian spirituality, we should be thankful to those we serve for the blessings they bestow on us which transform our own lives.

Very importantly, we have each other, truly something to cherish. Loving and supporting one another while helping the poor is an integral part of our mission.

Vincentians have been graced by God to be members of one family throughout the world living Blessed Frederic’s divinely inspired vision of a global network of charity and social justice. We should thank God for our Vincentian vocation, a blessing of eternal value.

And, ultimately, how blessed we are with the gift of faith, and in that faith Christ’s greatest gift — the Eucharist. How fitting it is that “eucharist” means “gratitude.”

  • Jill Pioter

11-22-23 Questions & Answers
11-22-23 Questions & Answers 1200 628 Jill Pioter

Q:  If a Conference receives a large donation to be distributed to the poor and needy in the area where the Conference is located, and members decide to distribute the funds in increments of 25% per year over a 4 year period, would this be in keeping with the use of money as stated in Rule, Part I –3.14 and in Rule, Part III –Statute 24 and in Rule, Manual –Chapter 2.1 Funds of the Conference?

A:  When Conferences receive significant amounts of funds it is appropriate that they make a formal plan to spend it down. A Conference’s decision to distribute 25% a year over a 4-year period is acceptable. However, if the 25% is spent before the year is up the Conference should allocate additional funds from the balance to help those in need.

ESPANOL

P: Si una Conferencia recibe una gran donación para ser distribuida a las personas que viven en la pobreza y necesitados en el área donde se encuentra la Conferencia, y los miembros deciden distribuir los fondos en incrementos del 25% por año durante un período de 4 años, ¿estaría esto de acuerdo con el uso del dinero como se establece en la Regla?  Parte I – 3.14 y en los Estatutos, Parte III – Estatuto 24 y en el Artículo, Manual – Capítulo 2.1 Fondos de la Conferencia

A:  Cuando las Conferencias reciben cantidades significativas de fondos, es adecuado que hagan un plan formal para gastarlos.  La decisión de una Conferencia de distribuir el 25% anual durante un período de 4 años es aceptable.  Sin embargo, si el 25% se gasta antes de que termine el año, la Conferencia debería asignar fondos adicionales del saldo para ayudar a las personas en necesidad.

  • Jill Pioter

How to Run a Good Meeting
How to Run a Good Meeting 1200 628 Jill Pioter

Among the group leadership skills that come into play for Conference and Council Presidents is knowing how to run a good meeting.  Here are a few tips for use whether you are a new or veteran President:

  1. Never hold a meeting without an agenda; send a tentative agenda in advance to everyone who is expected to attend.
  2. Make sure that copies of all reports to be discussed are sent out in advance of the meeting.
  3. It does not hurt to have a consent agenda for matters like prior meeting minutes and financial reports with discussion or reporting needed only if there is a question or correction.
  4. Begin every meeting with prayer, a spiritual reflection and brief discussion on the reflection. Business can wait for prayer and spiritual reflection.
  5. At the beginning of your meeting have those in attendance approve the tentative agenda so that it then becomes theirs.
  6. Stick to the agenda and politely keep those who are present on topic. Remember to treat everyone with dignity and respect, and remind them that we discuss matters, not argue about them.
  7. Provide an opportunity at the end of a meeting for new business to be brought up for discussion at that time or at a subsequent meeting.

We hope these basic suggestions help your meeting run smoothly.

  • Jill Pioter

Pricing Strategies for SVdP Thrift Stores, Part 3
Pricing Strategies for SVdP Thrift Stores, Part 3 1500 1125 Jill Pioter

A Discussion by Dave Barringer
National Chief Executive Officer

PART THREE
Knowing What Actually Works
(catch up on Part One and Part Two)

How Do We Know What Works?

Which pricing strategies and tools work best for your store? Here is what you must do to get to this answer.

  1. Know the store’s mission. Some thrift stores are designed to make the most money possible and then use the profits to fund other SVDP programs that have no funding on their own. Other stores are designed with a specific charitable intent to give away a lot of goods, but they still need to make some profit to pay the bills and stay in business. Both are fine, but you can’t do both at the same time! Your Board of Directors and leadership need to know clearly how stores fit into the overall SVDP program. Pricing strategy follows.
  2. Know our customers. In part due to the above, everything from your store location to pricing needs to be based on your anticipated customers. If you are giving away so much, maybe your store is in a poor area of the city and prices need to be lower. Usually, however, our best customers are middle-income shoppers who have many choices where to spend their retail dollars. The store therefore needs to be where these shoppers live and shop other retailers, and prices can be set higher and still be affordable. A common, historical, view of thrift stores is that these are stores where poor people shop. Most current thrift stores are designed for middle-income people both to donate and shop, with profits going to assist the poor.
  3. Test, test, test! The beauty of pricing is that you can change it. Consider a new pricing strategy in just one of our multiple stores, or in just one department if you have only one store. Check staff and customer observations and reactions. Certainly, check the differences in sales and profits. You will likely need at least one month, maybe several for some ideas, to see if a new program is working effectively.
  4. Pro testing tip: Test only one thing at a time. For example, don’t run a new advertising campaign at the same time as new price points. Which one brought more people to the store? Which one created more sales? It can be hard to tell. The more you isolate any factor, the easier it is to measure. By the way, advertising brings people to the store, while pricing, customer service and enough goods on the shelves create more sales. Advertising often gets too much credit for sales, when it should only be measured for store traffic. But that’s another article…
  5. Use the POS! A Point of Sale (POS) system is a tremendous resource in evaluating pricing strategies. Using categories, price points, units sold vs. processed etc., gives you a great deal of useful information that can help you evaluate pricing change effectiveness over time and department/category. Sometimes what feels like success, such as increased store activity, is disproven by cold, hard facts when it comes to profitability.

Conclusion

Effective thrift store pricing can be designed to create shopper excitement, drive additional sales, and maintain needed profits. It must be designed with the end in mind – your goals for the store program amidst the rest of the Society’s goals. Pricing must be considered in the context of the neighborhood economy, the competition, and the availability of continuous product flow. Finally, pricing strategy and execution can be, and must be evaluated to ensure that “you get what others are paying for” in funds for the Society’s mission and activities. In the end, we are not retailers. We are used goods collectors and resellers working to advance our mission. Effective pricing leaves no potential dollars on the table that we could be using to serve people in need. Please do not be afraid to raise prices. After all, your costs probably have risen, and you need to cover these costs just as any other retailer. However, please do be somewhat afraid to lower your prices. The first cents taken off are always your profit!

If you have a topic that you would like addressed in a future Stores Corner article, please e-mail Jeff Beamguard, National Director of Stores Support.

  • Jill Pioter

11-16-23 Questions & Answers
11-16-23 Questions & Answers 1200 628 Jill Pioter

Q: Some Conference members give their personal phone numbers to our neighbors and purchase Christmas gifts with their personal funds and deliver with a member of their family ,unbeknownst to the Conference. Is this practice okay? 

A: The National Council does not encourage nor endorse the practice of members giving out their personal phone number. Phones can be abused, and those whom we serve should only call a designated SVdP contact number for assistance.

Vincentians should refrain from providing help using their own personal resources, especially since those we serve will view the assistance as being provided by SVdP. We are not a personal ministry for individuals; we are a group ministry, and members should treat the Conference as such. If individual members want, they can donate resources directly to the Conference to assist others.

Q: I have a store committee that wants to fundraise in the community, to host a Christmas party for employees and volunteers. It does not sound right to me, but I want to make sure that I am not being too conservative, and I say no to something that is not against any Rule or standards. I need guidance. 

A: As long as the community knows that the fundraising is for a Christmas party for employees and volunteers, it is okay to do so. Funds cannot be collected for another purpose and then used for a Christmas party. We must be very careful with this because then it looks like SVdP is collecting money to serve ourselves (employees & volunteers). No fundraising is acceptable under false pretenses.

Spanish Translation

P: Algunos miembros de la Conferencia dan sus números de teléfono personales a nuestros prójimos y compran regalos de Navidad con sus fondos personales y los entregan con un miembro de su familia sin que la Conferencia lo sepa. ¿Es esta práctica correcta?

R: El Consejo Nacional no alienta ni respalda la práctica de que los miembros proporcionen su número de teléfono personal. Se pudiera abusar de esta práctica, y aquellos a quienes servimos solo deben llamar a un número de contacto designado de SVdP para obtener ayuda.

Los Vicentinos deben abstenerse de brindar ayuda utilizando sus propios recursos personales, especialmente porque, aquellos a quienes servimos verán la asistencia como proporcionada por SVdP. No somos un ministerio personal para individuos; somos un ministerio de grupo, y los miembros deben tratar a la Conferencia como tal. Si los miembros individuales lo desean, pueden donar recursos directamente a la Conferencia para ayudar a otros.

P: Tengo a un comité de una tienda que quiere recaudar fondos en la comunidad, para organizar una fiesta de Navidad para empleados y voluntarios. Creo que no está bien. Por favor, deme orientación.

R: Siempre y cuando la comunidad sepa que la recaudación de fondos es para una fiesta de Navidad para empleados y voluntarios, está bien hacerlo. Los fondos no se pueden recolectar para otro propósito y luego usarse para una fiesta de Navidad. Debemos tener mucho cuidado con esto porque entonces parece que SVdP está recaudando dinero para servirnos a nosotros mismos (empleados y voluntarios). No se acepta la recaudación de fondos bajo falsas obras. Como alternativa, es una práctica común incluir eventos/reconocimientos de voluntarios y personal en el presupuesto de la tienda como un gasto legítimo.

  • Jill Pioter

Conflict in Conference Meetings
Conflict in Conference Meetings 1200 628 Jill Pioter

Conference meetings are intended to be “mutually fulfilling” gatherings where members joyfully share their experiences, grow in faith and make plans to serve others. Sometimes, however, members do not always agree on how to go about these activities and the meetings are far from mutually fulfilling. Managing meeting conflict is almost never at the top of any Conference president’s list of favorite undertakings, but it doesn’t need to be a negative experience. In fact, sometimes it can be healthy and help your Conference grow. Here we share a few tips to better prevent and manage conflict within your Conference meetings.

 To Prevent Conference Meeting Conflicts

Send out a detailed, specific agenda ahead of time so that members know how the meeting will proceed. Make it clear that the meeting will unfold in an organized, respectful manner.

  • Know the strengths and weaknesses of the members in your Conference, and tailor the discussion style to maximize the strengths and minimize the weaknesses.
  • Encourage frequent communication among Conference members outside of meetings so that members feel informed and are not taken by surprise.
  • Ensure that minutes are kept of Conference meetings, including specifics about decisions made and timeframes. Distribute minutes in advance to all Conference members to reduce inconsistencies in memory.
During a Conference Meeting
  • Make sure all Conference members have the chance to speak and be listened to respectfully.
  • For significant topics, give members a few moments to process the question at hand and perhaps write down a few notes before starting the discussion.
  • Present things in such a way that indicates the Conference is working through issues together.
  • Try to anticipate conflict and address the issue before it happens. Be aware of members’ nonverbal communication and apparent discomfort.
  • Encourage the Conference to be specific in its decisions to avoid ambiguity about when or how something will be done (i.e., “Jesse will contact Father Mike by noon on Friday,” not “Jesse will contact Father Mike soon”).
Should a Conflict Arise

Pause briefly to allow the Conference and its members a chance to temper emotions and think of how to say things in a thoughtful, respectful fashion.

  • Repeat/summarize what you have heard Conference members say so they know you heard them.
  • Neutralize personally-directed comments by restating them in terms of objective qualities, issues or actions, not people themselves (i.e., “Maria tries to avoid us all of the time and refuses to answer our phone calls” to “You feel that Maria is not making herself available to the needs of the Conference,” or perhaps even better, “You feel that our current system of reporting home visits is not working”).
  • Redirect tangents back to the agenda item under discussion.
  • Restate and reframe the larger context of the situation to keep the topic in perspective.
  • Identify and outline the points of agreement that exist between disagreeing parties.
  • Find a “grain of truth” in an opposing viewpoint and use that to begin to build consensus.
  • Strive to arrive at group consensus; avoid voting on a divisive topic if possible.
  • Place the discussion on hold and ask the Conference spiritual advisor to lead the Conference in a prayer before continuing.
If the Conference Is Stuck
  • Reduce unknown factors and fear by assigning a subgroup to research the topic a bit more and report back at a future meeting.
  • Table the conversation until a future meeting.
  • Discern whether someone perceives a threat to themselves or to their interests. If so, address/discuss the issue in a kindly fashion that preserves their dignity.
  • If the topic is hijacking the meeting, arrange for either the whole group or those members most invested in the topic to hold a separate meeting in the future to discuss it.
  • If only one individual is upset about an issue for a prolonged period of time, ask to meet separately with him/her after the meeting.
  • Consider whether another factor(s) may be contributing to rigidity in mindset or aggression in verbal response.
  • While maintaining confidentiality, seek advice from fellow Conference/Council presidents, National Office staff, committee chairs or other Vincentian peers. Many other Vincentian leaders may have faced similar circumstances and have suggestions based on what worked for them.

Know that you are not alone in facing difficult Conference situations at times. Facing conflict may not be your favorite part of serving the poor, but your adept handling of it will allow for so much more love, respect, commitment and loyalty to grow among Conference members and toward those in need as a result.

Unoriginal material in the above list was drawn from the following articles. If you would like further information, follow the links below:

  • Jill Pioter

11-09-23 Questions & Answers
11-09-23 Questions & Answers 1200 628 Jill Pioter

Q: We purchased two tires and a vehicle tow for a recently homeless family. Should the value of these items be listed under “other” under “in kind” services and goods?

A: If Conference funds were spent to purchase tires and vehicle tow, report the amount spent under “Those We Serve.” “In Kind” services (legal, medical, dental, other) and Goods (food, furniture, clothing, other) are resources provided to neighbors with no financial cost to the Conference. In-Kind is either donated goods or pro bono services.

Q: One of our Conference members is an attorney who does pro bono volunteer work. How should he report the number of times and value of his “in-kind” legal services, with our Conference, District, and Diocesan Councils?

A: When reporting “in kind” services, the number of times services/goods were provided to a person/family unit should be counted, as well as the value of the services/goods. The value is based on the reasonable cost if a person with financial means would have to pay for the same goods or services. The amount is an estimate at our best judgement.

Spanish Translation

P: Compramos dos llantas y un remolque para vehículo para una familia que se quedó sin hogar recientemente. ¿Debería incluirse el valor de estos artículos en la sección “otros” y en la sección “en especie” de servicios y bienes?

R: Si los fondos de la Conferencia se gastaron para comprar llantas y remolque para vehículos, informe la cantidad gastada en “Aquellos a quienes servimos”. Los servicios “en especie” (legales, médicos, dentales, otros) y los bienes (alimentos, muebles, ropa, otros) son recursos proporcionados a los prójimos sin costo financiero para la Conferencia. Los bienes en especie son bienes donados o servicios pro-bono.

P: Uno de los miembros de nuestra Conferencia es un abogado que hace trabajo voluntario pro-bono. ¿Cómo se debe informar el número de veces y el valor de sus servicios legales “en especie”, con nuestros Consejos de Distrito y Diocesano?

R: Para informar sobre los servicios “en especie”, se debe contar el número de veces que se proporcionaron servicios o bienes a una persona o a una unidad familiar, así como el valor de los servicios o bienes. El valor se basa en el costo razonable si usted, yo, o una persona con medios financieros tuviera que pagar por los mismos bienes o servicios. La cantidad es una estimación a nuestro mejor juicio.

  • Jill Pioter

11-2-2023 Questions and Answers
11-2-2023 Questions and Answers 1200 628 Jill Pioter

Q: I know that Conferences are expected to follow federal, state, and local laws but I can’t find in the Rule where it states that.

A: It is not stated in the Rule. It is located in the Nationally Approved Bylaws for Conferences in Article 2. You will also find this in the Manual on Page 30 under two sections: “Legal and Financial Realities” and “Tax Laws and Financial Records.”

Q: What is the difference in bylaws between a Conference with an integrated board and a Conference with a separate board?

A: Conferences that are not incorporated are to use Document 1. They do not have a Board of Directors.

Conferences that are incorporated have two choices:

  1. Document 2 is Bylaws for a Conference with a Separate Board of Directors. This option provides for the President selecting/appointing the members of the Board. In this case, the Board has the authority to define policy. However, the Conference as a whole has the authority to override decisions made by the Board.
  2. Document 10 is Bylaws for a Conference with an Integrated Board of Directors. This option provides for all Conference members to be on the Board of Directors plus some appointees by the President. All members of the Conference are already on the Board, so there is no overriding authority.

Spanish Translation

P: Sé que se espera que las Conferencias sigan las leyes federales, estatales y locales, pero no puedo encontrar en la Regla dónde se establece eso.

R: Está en la Regla, Parte I, 5.2. También se encuentra en los Estatutos Aprobados a Nivel Nacional para Conferencias en el Artículo 2 y en el Manual en la página 30 en dos secciones: “Realidades Legales y Financieras” y “Leyes Tributarias y Registros Financieros”. A menudo hay una referencia a seguir las leyes estatales en sus Artículos de Incorporación.

P: ¿Cuál es la diferencia entre una Conferencia con una Mesa Directiva integrada y una Conferencia con una Mesa Directiva separada?

R: Las Conferencias que no se incorporen deben utilizar el Documento 1.  No tienen Mesa Directiva Separada.

Las Conferencias que se incorporan tienen dos opciones:

  1. El Documento 2 son los Estatutos para una Conferencia con una Mesa Directiva Separada.  Esta opción prevé que el Presidente seleccione/designe a los miembros de la Mesa Directiva.  En este caso, la Mesa Directiva tiene la autoridad para definir la política.  Sin embargo, la Conferencia en su conjunto está facultada para anular las decisiones adoptadas por la Mesa Directiva.
  2. El Documento 10 son los Estatutos para una Conferencia con una Mesa Directiva Integrada.  Esta opción prevé que todos los miembros de la Conferencia formen parte de la Mesa Directiva, además de algunas personas designadas por el Presidente. Todos los miembros de la Conferencia ya forman parte de la Mesa, por lo que no existe una autoridad superior.
  • Jill Pioter

10-26-2023 Questions and Answers
10-26-2023 Questions and Answers 1200 628 Jill Pioter

Q: At a recent multi-Conference gathering, someone suggested that if a neighbor requests assistance more than once, the neighbor will be asked to perform “community service” in order to be served beyond the initial time. Is this in keeping with either the spirit or the letter of the Vincentian Rule?

A: The works of the Society have always been in imitation of Jesus. The assistance provided by Jesus was unconditional. He did not require those He helped to do anything in order to receive His assistance.

Once you require someone to do work in order to receive something in return (food, clothing, furniture, rent payment, utility bill payment, etc.), it falls into the realm of an employer-employee relationship with laws that have to be followed in that respect. What you are describing is not something the Society endorses.

Q: We are having our annual awards banquet and I am the Awards Nomination chairperson. Which award is the very highest, which award next, etc.? Is there someplace I could find this defined?

A: Awards are unique to each Council and Conference granting them. There is no set order defined by the National Council or an order defined by tradition. Each Council and Conference grants their own awards and decides the order of importance.

Spanish Translation

P: En una reciente reunión de varias Conferencias, alguien sugirió que, si un prójimo solicita asistencia más de una vez, se le pedirá a esa persona que realice “servicio comunitario” para que se le sirva más allá del tiempo inicial. ¿Está esto de acuerdo con el espíritu o lo que dice la Regla Vicentina?

R Los trabajos de la Sociedad siempre han sido a imitación de Jesús. La ayuda proporcionada por Jesús fue incondicional. Él no requirió que aquellos a quienes ayudó hicieran nada para recibir Su ayuda.

Una vez que requiere que alguien trabaje para recibir algo a cambio (comida, ropa, muebles, pago de alquiler, pago de facturas de servicios públicos, etc.), cae en el ámbito de una relación empleador-empleado con leyes que deben seguirse a ese respecto. Lo que usted está describiendo no es algo que la Sociedad respalde.

P: Estamos teniendo nuestro banquete anual de premios y yo soy el Presidente de la nominación de premios.  ¿Qué premio es el más alto, qué premio sigue, etc.? ¿Hay algún lugar donde pueda encontrar esto definido?

R: Los premios son únicos para cada Consejo y Conferencia que los otorga. No hay un orden establecido definido por el Consejo Nacional o un orden definido por la tradición. Cada Consejo y Conferencia otorga sus propios premios y decide el orden de importancia.

  • Jill Pioter

10-19-2023 Questions and Answers
10-19-2023 Questions and Answers 1200 628 Jill Pioter

Q: Can a person join more than one Conference?

A: A Vincentian can hold membership at two Conferences. The member should disclose dual membership status information to both Conferences. Active Membership is defined by the Rule. Although allowed, it’s not often that one person is a member of more than one Conference, so duplication of numbers reporting is not significant.

Q: Recently, it was stated that “Twinning” was officially defined by the Society as: an arrangement between Conferences; A: to send a specific amount of money each month to Conference; B: which have need of additional income on a regular basis. Is this correct? If so, what do we call any help one Conference provides another Conference for a neighbor on a one-time basis?

A: The specific definition you gave is reasonable; however, it is not limited to monthly contributions. Twinning qualifies anytime one Conference or Council sends money to another Conference or Council to help with Society works. Giving money to another Conference to help in a particular case, qualifies instead as a co-pay because you are helping an individual through another Conference. In this case, both Conferences establish a case record for the person or family helped.

Spanish Translation

P: ¿Puede una persona unirse a más de una Conferencia?

R: Un Vicentino puede ser miembro de dos Conferencias. El miembro debe revelar información sobre el estado de doble membresía a ambas Conferencias. La membresía activa está definida por la Regla. Aunque está permitido, no es frecuente que una persona sea miembro de más de una Conferencia, por lo que la duplicación de los informes de números no es significativa.

P: Recientemente, se afirmó que el “Hermanamiento” fue definido oficialmente por la Sociedad como: un acuerdo entre Conferencias; A: enviar una cantidad específica de dinero cada mes a la Conferencia; B: que tiene necesidad de ingresos adicionales de forma regular. ¿Es esto correcto? Si es así, ¿cómo llamamos la ayuda que una Conferencia proporciona a otra Conferencia para un prójimo por una sola vez?

R: La definición específica que dio es razonable; sin embargo, no se limita a las contribuciones mensuales. El Hermanamiento califica cada vez que una Conferencia o Consejo envía dinero a otra Conferencia o Consejo para ayudar con las obras de la Sociedad. Dar dinero a otra Conferencia para ayudar en un caso particular, se considera como un copago porque usted está sirviendo a un individuo a través de otra Conferencia. En este caso, ambas Conferencias establecen un registro del caso para la persona o familia servida.

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