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Jill Pioter

  • Jill Pioter

2022 Systemic Change Grant Awards Announced
2022 Systemic Change Grant Awards Announced 900 900 Jill Pioter

The National Council is pleased to announce the 14 Councils and Conferences who have been awarded Systemic Change Grants in 2022.

Systemic Change is a core value of the Society of St. Vincent de Paul. Systemic Change is not a substitute for meeting the “demands of charity” that Vincentians undertake, but rather a complement to that work. Systemic Change projects target root causes of poverty to achieve a transformation in the lives of those struggling with poverty and in the community.

Please join us in praying for the success of these systemic change programs!

  • Jill Pioter

What is Meant by “Hoarding” in a St. Vincent de Paul Context — Part One
What is Meant by “Hoarding” in a St. Vincent de Paul Context — Part One 1200 628 Jill Pioter

Within the documents of the Society of St. Vincent de Paul, there are found a number of instances where hoarding is prohibited.  Please look at the Appendix to this document to see those specific references.  Unfortunately, there is no specific place in the SVdP documents where the word hoarding is actually defined.  There have been many times over the years that the National Office has been called to give a definition so our members can have a better understanding of the prohibition.  The explanation was given a number of times in the Q&A section of the National Council’s Frederic’s e-Gazette.  However, it has been deemed appropriate by the National Governance Committee to give a formal definition.

Webster’s New Collegiate Dictionary defines hoarding as “to collect and lay-up, amass and conceal.”  The considerations related to hoarding within the Society of St. Vincent de Paul, however, are slightly different when looking at this from a Conference perspective and a Council perspective.  We will treat each separately.

Conference Considerations

A. TYPES OF FUNDING HELD BY CONFERENCES

The first consideration before answering the question “What is Hoarding” is to understand the different types of funds that Conferences may hold.

  1. General Donations: These funds are received from the parishes, members, benefactors, other SVdP entities, bequests made to a Conference that do not designate a specific purpose, other organizations, and fundraising efforts.   There is no specific intent associated with these funds other than the assumption that the funds will be used for the purposes of the Society to better serve those in need.  These funds should generally be held in the Conference checking account or other liquid financial accounts. These funds are susceptible to hoarding.
  2. Donor-designated Funds: These funds are received from a donor (individual or organization) that identifies a specific purpose for the use of those funds. For example, an individual gives a check to a Conference and on the line preceded by the word “for” the donor has specified “utility payments.”  Another example is a check from a donor that is accompanied by a note or letter that designates the donation for a particular purpose.  If a Conference accepts the check, it accepts the responsibility to track those funds and only use those funds for utility payments.  A Conference has a legal obligation to ensure the funds are not used for any other purpose. These funds must be used for the purpose given.  When not used for the purpose intended, these funds may also be considered as hoarding.
  3. Funds from Grants: These funds, for the most part, are similar to Donor-designated Funds.  They are usually given for a specific purpose and that purpose must be honored. These funds must be used for the purpose given.  When not used for the purpose intended, these funds may also be considered as hoarding. However, sometimes, but rarely, grant funds are issued for general use by a Conference.  In this case the funds are treated the same as general donations. These funds are susceptible to hoarding.
  4. Capital Campaigns/Endowments/Disaster Relief: Capital campaigns are normally established to purchase land, buildings, special equipment, or fund special programs. Endowments may be established to provide special programs or services with ongoing income.  Disaster relief funds are normally established to provide relief to people suffering from a recent disaster in the area.  The key thing about these funds is that donors contribute to them for their specific purpose.   These funds are collected for a specific purpose and can only be used for that purpose.  These are treated the same as Donor-designated Funds. These funds must be used for the purpose given.  When not used for the purpose intended, these funds may also be considered as hoarding.
  5. Interest Earned: Sometimes Conferences place their funds in financial instruments that gain interest.
    1. If the donor requires it, the interest earned on his/her donation must be used for the purpose of the fund for which it was originally designated.
    2. Otherwise, if the allocation of interest creates an unnecessary burden there is no legal requirement for the interest to be restricted for any purpose and may be used as the Conference determines. It may create an unnecessary burden to try to allocate the interest to specific funds.
      All interest that is for general use is susceptible to hoarding.  All interest designated and used for a specific purpose is not susceptible to hoarding.
  6. Conference-designated Funds: There are times when the Conference takes a certain amount out of the general fund and sets it aside for a particular purpose.  Those funds will remain in the designated area until the Conference decides to use them for another purpose.  These Conference-designated funds may be changed from one purpose to another as often as the Conference decides.  An example of this is a Conference budget which designates a specific amount of funds to be spent on maintenance of equipment.  The budget designations may be realigned at any time by the Conference.  These funds, if originated in the general fund, are susceptible to hoarding.
  7. Conference Reserve Accounts: A consideration for Conference reserve accounts must be included with the above. There is only one mention in the Manual related to reserves for Conferences and it does not use the word “reserves.”Donations to Conferences — whether they come from church collections, from the members themselves, from benefactors, or from fundraising efforts — are meant to address today’s needs. It is wrong for a Conference to seek financial security by building up a large balance for the needs of the future. Conference balances should not exceed what they expect to spend during an average quarter. Surplus funds should be shared generously with more needy Conferences or the Special Works of the District Council.It addresses the fact that donations are “meant to address today’s needs” and that “surplus funds should be shared generously.”  This applies to most Conferences.  So, unless a Conference has some fixed expenses, there is no need for a reserve account.  The “balance for the future” and/or the reserve account, if originated in the general fund, are susceptible to hoarding.
  8. Special Works Reserve Accounts: Stores and other Special Works that may be operated by a Conference may legitimately have fixed expenses. Although the Manual attributes Stores and Special Works to Councils, the recommendation is to maintain a balance for the future of up to six months of expenses.  This balance for the future or Special Works reserve account should be maintained at such a reasonable and necessary level as the Conference or the Board of Directors determines is needed to assure the financial stability of the Special Work.  Surplus funds should be shared generously with more needy Conferences or Special Works of the Councils.  The “balance for the future” and/or the Special Works reserve account may be susceptible to hoarding.

So, it boils down to two types of funds that are held by the Conference: those that are susceptible to hoarding and those that are not.  Those funds that are designated for a particular purpose by the donor must be honored (by law) for that purpose.  Our concern in this document is to define hoarding, so let us recap which funds of a Conference are susceptible to hoarding:

  1. All funds held for general use, typically these are in the checking account, but they may be in other financial instruments;
  2. Grant funds that are designated for general use;
  3. Interest earned on funds designated for general use; and
  4. Conference-designated Funds.

B. REFLECTIONS ON HOARDING RELATED TO CONFERENCES

Members must accept the fact that our donors have given the Conference resources to use to help those in need. The reality is that the funds we have belong to the suffering, the deprived, the forgotten, the poor, and those in need.  We are stewards of these resources and are accountable for how they are used.  There are two primary considerations about the funds our Conferences receive:

  • Are the funds we received designated by the donors for a particular purpose? If so, then it is our obligation both legally and morally as stewards of those resources to ensure they are used for the purposes for which they were given.
  • Where there is no specific donor designation, then the funds are to be used to relieve the needs of those who come to us for help (with a reasonable amount dedicated to Society approved Conference expenses).

Hoarding occurs when a Conference decides to keep funds in its financial instrument rather than helping an individual or family that it is capable of helping.

The fact is that once the Conference decides that the request is legitimate and it has the resources to fulfill the request, then deciding to keep the money in the bank is the wrong decision and constitutes hoarding.

As Vincentians, we are asked to love those in need in the best way we can.  The only way to do that is to treat each case on its own merit.  While establishing general guidelines for assistance has some benefit, Vincentians are called upon to assess each home visit as a unique encounter and should not set predefined limitations on the amount of help to be given or the type of help to be given or the number of times to help someone.  To love someone in the best way possible is the keep all of our resources available for our Lord’s use.  All of our resources include our hearts, our time, our funds, and other things we use to help people.

C. STEPS TO BE TAKEN WHERE A CONFERENCE HAS ACCUMULATED EXCESS FUNDS

Conferences are encouraged to seriously read the Manual, Section 2.1 Conference, Funds of the Conference: “It is wrong for a Conference to seek financial security by building up a large balance for the needs of the future. Conference balances generally should not exceed what they expect to spend during an average quarter. Surplus funds should be shared generously with more needy Conferences or the Special Works of the District Council.”

A review of fund balances should occur towards the end of each fiscal year with Conference members entering into a discussion and consideration of “twinning” to more needy Conferences within their District and/or Council, to SVdP National programs providing direct assistance, to Disaster Services Corporation, or to some SVdP International Conferences.

Appendix: Hoarding in SVdP Documents

In the Rule, Part I, Article 3.14: Nevertheless, the Society uses money and property to help relieve the suffering of those in need. The Society’s funds must be handled with the utmost care, prudence, and generosity. Money must not be hoarded. Decisions regarding the use of money and property are to be made after reflection in the light of the Gospel and Vincentian principles. Accurate records must be kept of all money received or spent. The Society may not allot funds to other organisations, except occasionally for other branches of the Vincentian Family, save under exceptional circumstances.

In the Rule, Part III, Statute 24: Councils and Conferences zealously manage and maintain the Society’s assets.  The authority to manage the Society’s assets remains exclusively with Councils that may delegate this authority in accordance with the Rule of the Society and the Bylaws and Resolutions of the National Council.

Faithful to the spirit of non-accumulation of wealth, the next higher Council may determine annually the percentage of the funds of each Council or Conference within their area that may be made available to them. The next higher Council will work with the Council or Conference to determine an appropriate reserve for unanticipated events and direct the allocation of funds which exceed the anticipated demands, which may not be hoarded as a capital sum, to the service of the poor in their own area or abroad in the poorest areas of the world.

In Manual, under Council funds: Sources of Council funds may include contributions from Conferences, donations, bequests, Special Works, and grants. Like Conferences, Councils act as custodians of funds given to the Society, understanding that they belong, ultimately, to the poor. While some Councils prefer not to accumulate funds, others make a point of setting something aside for exigencies. Operating an active Council with a reasonable bank balance is good business practice, not hoarding. A bank balance equal to the operational cost of the Council for six months may be reasonable. A balance of less than three months’ operational cost may be unhealthy. Councils with inadequate balances should review the budget for ways to increase their income or reduce their expenditures. Councils with overly large balances should find ways to expend their excess funds on behalf of the poor, such as subsidizing active Conferences in poorer areas or planning needed Special Works.

In Manual, under Funds of the Conference: It is wrong for a conference to seek financial security by building up a large balance for the needs of the future. Conference balances generally should not exceed what they expect to spend during an average quarter. Surplus funds should be shared generously with more needy Conferences or the Special Works of the District Council.

In Bylaws, Document 1 for Conferences Without a Board of Directors, Article 16: Conferences and Councils zealously manage and maintain the Society’s assets.  The authority to manage the Society’s assets remains exclusively with Councils that may delegate this authority in accordance with the Rule of the Society.  Faithful to the spirit of non-accumulation of wealth the Upper Councils may determine annually the percentage of the funds of each Conference within their area that may be made available to them. The Upper Councils will work with the Conference to determine an appropriate reserve for unanticipated events and direct the allocation of funds which exceed the anticipated demands, which may not be hoarded as a capital sum, to the service of the poor in their own area or abroad in the poorest areas of the world.

In the Conference Audit Manual, under Bank Account: Every Conference is required to maintain its bank account(s) separate from the parish and separate from the personal accounts of any of the members.  There shall be no co-mingled funds.  The funds of the Conference must be in standalone accounts not tied to the parish or any of the members.  The only exception to this is when a Conference has an approved reserve account. To avoid any perception of hoarding, the reserve accounts should be approved by the next upper Council.  The funds in the reserve may be combined into a shared investment account as long as the Conference has sole access to its funds.

In Resolution 114: Be it resolved that legal issues which involve one Council or one Conference have the potential for affecting the whole Society and therefore if not addressed will lead to the suspension and removal from the Society of the offending Vincentian, Conference or Council if not corrected in a timely fashion.  Such legal issues include but are not limited to the following:

  • Violation of any state statute, local ordinance, or federal law or any regulations adopted by any state, local government, or federal agency which violation relates to the operation of not-for-profit organizations.
  • Failing to conduct an annual audit.
  • Failing to file a Federal Form 990 or any required state form.
  • Adopting Bylaws that have not been updated to comply with federal requirements
  • Giving funds to non-Vincentian organizations or for non-Vincentian activity.
  • Failing to submit required annual reports
  • Failing to allow women or minorities as Conference members
  • Maintaining large balances that do not constitute legitimate reserve for future operations and which constitute hoarding,
  • Failing to enact Bylaws that are in compliance with those approved by National Council
  • Failing to make home or similar visits in pairs – i.e., allowing only one Vincentian to make such visits
  • Having officers who are not active members of the Society
  • Limiting assistance to certain groups to the exclusion of others
  • Acting in an autonomous manner and as though not answerable to the Society
  • Changing Bylaws to permit activity contrary to The Rule of the Society
  • Removing members without complying with The Rule of the Society
  • Violating confidentiality of those being served
  • The failure of National Council Members to attend National meetings
  • Raising funds across Council boundaries without permission and without adequate disclosure to the public
  • Any other issues having legal implications.
  • Jill Pioter

07-28-2022 Questions and Answers
07-28-2022 Questions and Answers 1200 628 Jill Pioter

Q: Am I correct, that we should not use a friend in need’s name and picture in our advertising — even with their permission?

A: Using our friends in need name and photograph on advertisement is not a violation, so long as written authorization has been given to do so. Many SVdP Councils/Conferences have case record forms that have a disclaimer on it that may work for this purpose; others have a separate release of information and photo usage form for our friends in need to sign. Be sure you are consistent with your Council’s and Diocese Safeguarding policies in this regard. We recommend not using photos of children in need; “stock” photos are acceptable and help with safeguarding protections.

Q: If a Catholic attends meetings but has no contact with the poor, are they an active member or associate? A situation: a person attends meetings regularly, their company gives substantial money every year, but their job prevents them from participating in our work. It has been suggested to let them return calls from neighbors in need, so they are serving the poor. The majority of the Conference wants them classified as active members for fear of losing the donation from their company. Your thoughts?

A: To summarize, The Rule, Part III, Statute 3, an Active Member is Catholic, attends meetings on a regular basis and participates in the works of the Conference. Make every effort to get this person involved in the works of the Conference in some way; it does not need to be with direct contact. It is the Conference who decides who is an Active Member and who is an Associate. We ask that you be consistent with everyone and not be motivated only by money considerations.

Spanish Translation

P: ¿Estoy correcto que no debemos usar el nombre y la imagen de un amigo con necesidades en nuestra publicidad, incluso con su permiso?

R: Usar el nombre y la fotografía de nuestros amigos con necesidades en un anuncio no es una infracción, siempre que se haya otorgado una autorización por escrito para hacerlo. Muchos Consejos/Conferencias SVdP tienen formularios de registro de casos que tienen un descargo de responsabilidad que puede funcionar para este propósito; otros tienen un formulario separado de divulgación de información y uso de fotos que nuestros amigos necesitan firmar. Asegúrese de ser consistente con las Políticas de Salvaguardia de su Consejo y Diócesis. Recomendamos no usar fotos de niños; las fotos de “stock” son aceptables y ayudan a protegerlos.

P: Si un católico asiste a las reuniones, pero no tiene contacto con los pobres, ¿es un miembro Activo o Asociado? Un ejemplo: una persona asiste a las reuniones con regularidad, su empresa aporta una cantidad sustancial de dinero todos los años, pero su trabajo le impide participar en nuestro trabajo. Se ha sugerido que les permita devolver las llamadas de los vecinos con necesidades, para que sirvan a los pobres. La mayoría de la Conferencia quiere clasificarlos como miembros activos por temor a perder la donación de su empresa. ¿Qué piensa?

R: Para resumir La Regla, Parte III, Estatuto 3: un miembro activo es católico, asiste a las reuniones regularmente y participa en los trabajos de la Conferencia. Hacer todo lo posible para involucrar a esta persona en los trabajos de la Conferencia de alguna manera; no necesita ser con contacto directo. Es la Conferencia que decide quien es Miembro Activo y quien es Asociado. Le pedimos que sea coherente con todos y no motivado sólo por consideraciones de dinero.

  • Jill Pioter

07-21-2022 Questions and Answers
07-21-2022 Questions and Answers 1200 628 Jill Pioter

Q:  Should members of the Conference be permitted to perform services for which they are compensated by a neighbor who is being helped by the Conference?

A:  Members of the Society should not accept compensation from those we serve for the works that we do as Vincentians. What we provide in the way of resources and our time is a gift to those in need. No payment is to be accepted.

Vincentian connections are not proper to make business solicitations for work done outside of the Society. Otherwise, nothing prohibits a Vincentian from conducting their usual business services for someone who receives Society services. We do not restrain trade; however, there should be a clear distinction between what is provided as Society service (at no cost to those receiving the services) and what may be done as a contractor, etc.

Q:  Our Conference is assisting a neighbor who has someone once a week to help with laundry and housework. The helper is paid $22/hour. The neighbor is not happy with the job this person is doing and would like to find someone else to do the work. Discussing the situation at our Conference meeting, one of our members offered to help this neighbor. The member wants to be paid for her services. Is this something that is permitted within the Conference?

A:  In the above Q&A, we indicated that members should not be paid for work they do as Vincentians. However, in this case, the member is effectively being employed by the person the Conference serves. If the member continues to receive payment for services from the person served by the Conference, then the member must withdraw from participating in any way with the Conference in evaluating requests from that person.

Spanish Translation

P: ¿Se debe permitir que los miembros de la Conferencia acepten compensación para hacer servicios por los cuales están recibiendo ayuda por la Conferencia?

R:  Los miembros de la Sociedad no deben aceptar compensación de aquellos a quienes servimos por las obras que hacemos como vicentinos. Lo que proporcionamos en forma de recursos y nuestro tiempo es un regalo para los que tienen necesidades. No se aceptará ningún pago.

Las conexiones vicentinas no son apropiadas para hacer solicitudes de negocios para trabajos realizados fuera de la Sociedad. De lo contrario, nada prohíbe que un Vicentino realice sus servicios comerciales habituales para alguien que recibe servicios de la Sociedad. No restringimos el comercio; sin embargo, debe haber una distinción clara entre lo que se proporciona como servicio de la Sociedad (sin costo para quienes reciben los servicios) y lo que se puede hacer como contratista, etc.

P: Nuestra Conferencia está apoyando a un vecino que tiene un ayudante que viene una vez a la semana para ayudar con la lavandería y las tareas del hogar. Al ayudante se le paga $22/hora. El vecino no está contento con el trabajo que está haciendo esta persona y le gustaría encontrar a alguien más para hacer el trabajo. Hablando de la situación en nuestra reunión de la Conferencia, uno de nuestros miembros se ofreció a ayudar a este vecino. El miembro quiere que le paguen por sus servicios. ¿Es esto algo que está permitido dentro de la Conferencia?

R:  En la pregunta/respuesta anterior, indicamos que a los miembros no se les debe pagar por el trabajo que realizan como vicentinos. Sin embargo, en este caso, el miembro está siendo efectivamente empleado por la persona a la que sirve la Conferencia. Si el miembro continúa recibiendo el pago por los servicios de la persona a la que sirve la Conferencia, entonces el miembro debe dejar de participar de cualquier manera con la Conferencia en la evaluación de las solicitudes de esa persona.

  • Jill Pioter

Governance — Recruiting New Members
Governance — Recruiting New Members 1200 628 Jill Pioter

*The information in this article was provided by the Governance Committee and Vincentian Life: Conference

In the previous chapter, we focused on how to retain the members you have and how to help them to grow. Keep in mind that in order for the Conference to grow we need to be able to attract new members. New members have the ability to renew a Conference with fresh new ideas and experiences. History has shown that Conferences which do not engage or welcome new members become stagnant and often close down.

Imagine the benefits of gaining a new member is like finding a diamond in the slag at the Kimberly mines. You have no idea of its real value until you chip away the exterior to reveal its inner composition (get to know her/him), and spend time polishing its surface (provide training, motivation and direction).

In this chapter, we will focus on the techniques to use to bring new members into the Conference so that you can discover those hidden diamonds.

PERSONAL INVITATION

It has been proven that the best way to recruit new people for your organization is the personal invitation. Challenge every member of your Conference to invite one friend or family member to join the Conference. Your Conference would easily double in size. This is because people have a tendency to trust the recommendations of people close to them, people whose opinion they value.

If you have enjoyed being a Vincentian, then you probably have talked about it to family members and friends. Spreading the word about something good can prove to be contagious. If being a member of the Society has truly had a positive impact on your life, then you likely want to share that with others.

Start by encouraging them to attend a meeting. Invite them to participate in some activity of the Society. Invite them to accompany you on a home visit to observe how we serve those needing help. Exposure to who we are and what we do is one sure way to make someone want to know more. Of course, keep in mind that all you can do is invite them. It is the Holy Spirit that will move them to sign on the dotted line.

INVITATION TO SERVE

After the personal invitation, the next best recruitment method available is the Invitation to Serve. The Invitation to Serve is a proven recruitment method that is used for starting new Conferences and recruiting new members for existing Conferences. This is touched on in the chapter titled “Getting Started.” This method provides an organized approach for recruitment and has a proven track record throughout the United States and has been used for more than 30 years.

There is no need to go into detail about this recruitment program here. All of the details are described in the program documentation which is available on the National Council website under Growing New Conferences/Councils. Suffice it to say that everything you need for a successful recruitment is spelled out in the program description. All you have to do is follow the step-by-step plan.

MINISTRY FAIRS

Another recruitment method that has been in use is the parish ministry fair. Essentially, the parish picks out a particular weekend on which they invite all of the parish ministries to have a display table with information about their particular ministry and invite parishioners to join. Members of each ministry provide brochures and other information and answer questions the people have about their ministry.

This can be an effective way to get people to join many ministries. It can also be overwhelming to people who are given too much to choose from. For an individual ministry, you are faced with people being offered too many choices, a lot of competition, and the possibility that you will be overlooked depending on your location. Realistically, more time is required and much smaller numbers result from this type of recruitment. However, it does give your organization visibility and an opportunity to talk about the good works of the Society.

DIVERSITY

In any recruitment effort, we must keep in mind the ethnic and cultural differences of the community in which we live. The membership in a Conference ideally should reflect ethnic and cultural diversity. An example would be if a community has a large populace of Hispanic/Latino people, that membership should be reflected within the Conference. The same holds true with Black Americans, Native Americans, and other ethnic or racial groups. Conferences should be aware of and exposed to the cultural competencies needed to service those in need regardless of ethnic, racial or cultural background.

Did you know the Society was founded by a group of college students?  Young adults were at the very center of our existence and growth as an organization. Youth and young adults represent the future of the Society. It is imperative that we make every effort to attract and welcome young people into our Conference. This very important topic is discussed in more detail in another chapter on Youth and Young Adult Involvement.

BE WELCOMING

The biggest failure that occurs in any recruitment effort is when existing members do not welcome the new recruits. In this case, we are not referring to saying “hello” and shaking their hands. “Welcoming” means to allow them to participate in the life of the Conference.

“Welcoming” includes the following:

  1. Allowing new members an opportunity to attend meetings on a regular basis. Sometimes our existing members are unwilling to accommodate changes to attract new members. For example, often times Conferences will hold their meetings during the day because the majority of the existing members are retired and daytime meetings are attractive and convenient. However, this does not allow people who work during the daytime hours the flexibility to attend the meetings. The existing members could adjust their meeting schedule to accommodate the new recruits as a sign of acceptance.
  2. The same holds true with doing Home Visits. Sometimes our members again set all Home Visit schedules for daytime hours with no regard for its new member’s availability.
  3. Our existing members need to partner with the new recruits to make them feel welcome in addition to training them. Sometimes our members are so accustomed to a familiar partner they sidestep the opportunity to partner with new members.
  4. This is also true with activities other than Home Visits. For example, certain members are used to doing a particular job, such as organizing and maintaining the food pantry. They feel ownership of that work and will not allow anyone else to help.

As mentioned in the previous chapter, one of the fastest ways to lose members is to not make them feel welcome.

SUMMARY

There are proven ways to bring new people into the Conference: personal invitation, Invitation to Serve, and ministry fairs. However, no effort will prove successful if you do not welcome the new recruits and get them active.

  • Jill Pioter

07-14-2022 Questions and Answers
07-14-2022 Questions and Answers 1200 628 Jill Pioter

Q: Our parish is giving us some generous space in the bulletin every week to get our message out. Some relatively new, but very effective, Vincentians have suggested that we publish our monthly statistics: how many individuals and families helped, etc. They also want to publish how much we spend on our assistance every month. Do we have a rule that governs this?

A: It has been a recommendation of the Society for Conferences to give a summary of their activity to the pastor and the parish at least annually. Using the bulletin to do this is appropriate. Providing such detailed assistance information more than four times a year is usually too much. The space may be better used by having regular bulletin announcements about the Society.

Here is the website link to SVdP bulletin announcements for every week of the year: https://members.ssvpusa.org/formation/formation-resources/bulletin-announcements/.

Q:  Our Conference purchases food at a good price from our local food bank. The food bank requires that we provide them a list of everyone to whom we give food. Is this a violation of confidentiality?

A:  Yes, it is a violation, unless you received authorization from those to whom you give food to share their information with other organizations. If you stay with the food bank and someone chooses not to authorize this sharing of information, you may have to refuse to give food from the food bank to them. They could be given food you purchase or get from other sources.

Some food banks accept as an alternative a list of people not by name or other specific identifiers but by demographic group and zip code. See if this would be acceptable.

Spanish Translation

P: Nuestra parroquia nos está dando un espacio generoso en el boletín todas las semanas para difundir nuestro mensaje. Algunos vicentinos relativamente nuevos, pero muy efectivos, han sugerido que publiquemos nuestras estadísticas mensuales: cuántas personas y familias ayudaron, etc. También quieren publicar cuánto gastamos en nuestra ayuda cada mes. ¿Tenemos una regla que gobierna esto?

R: Ha sido una recomendación de la Sociedad que las conferencias den un resumen de su actividad al pastor y a la parroquia por lo menos una vez al año. Usar el boletín para hacer esto es apropiado. Proporcionar información de asistencia tan detallada más de cuatro veces al año suele ser demasiado. Se puede aprovechar mejor el espacio si se publican periódicamente anuncios sobre la Sociedad en los boletines.

Aquí está el enlace del sitio web a los anuncios del boletín SVdP para cada semana del año: https://members.ssvpusa.org/formation/formation-resources/bulletin-announcements/.

P: Nuestra Conferencia compra alimentos a buen precio en dispensa local. La dispensa de alimentos requiere que les proporcionamos una lista de todas las personas a las que damos alimentos. ¿Es esto una violación de la confidencialidad?

R:  Sí, es una violación, a menos que haya recibido autorización de aquellos a quienes les da alimentos para compartir su información con otras organizaciones. Si sigue trabajando con esta dispensa y alguien recibiendo comida decide no autorizar este intercambio de información, es posible que deba negarse a darles alimentos de la dispensa. Podría dar a estas personas comida comprada u obtenida de otras fuentes.

Algunas dispensas aceptan como alternativa una lista de personas no por nombre u otros identificadores específicos, sino por grupo demográfico y código postal. Vea si esto sería aceptable.

  • Jill Pioter

07-07-2022 Questions and Answers
07-07-2022 Questions and Answers 1200 628 Jill Pioter

Q: Our local electric company demands a deposit of $300 for two years of a new resident at one of our rental apartments. Because of the legal concerns, after two years, that deposit is sent back to the resident if they pay their bills during the two years (even if SVDP pays the deposit). It is my contention that this is a deposit that should be returned to us. Some of our conference members feel that we should not ask for a return of these monies. What is the position of National?

A: Two things to keep in mind: first, the utility company may not keep track of a third party to whom the refund should be given.  Second, when we give assistance to people, it is given as a gift – not a loan; so, we should not look for a return.  One of the things we have always promoted within the Society is that “once given, the gift belongs to the recipient.” They can do with it as they please. That goes for food, clothing, furniture, rent, utilities, gift cards, vouchers, etc.

Q:  Does the Rule allow two members to serve as Conference Co-Treasurers?

A: The Rule requires a designated treasurer. The treasurer can have assistants who do various aspects of what is required. One person must be the responsible person for the position.

P: La empresa de luz local exige un depósito de $300 por dos años de un nuevo residente en uno de nuestros apartamentos de alquiler. Debido a las preocupaciones legales, después de dos años, ese depósito se devuelve al residente si paga sus facturas durante los dos años (incluso si SVDP paga el depósito). Es mi opinión que este es un depósito que debe ser devuelto a nosotros. Algunos de nuestros miembros de la conferencia sienten que no debemos pedir la devolución de estos dineros. ¿Cuál es la posición de Nacional?

R: Dos cosas para tener en cuenta: primero, la empresa de servicios públicos no puede realizar un seguimiento de un tercero a quien se le debe dar el reembolso. En segundo lugar, cuando brindamos asistencia a las personas, lo hacemos como un regalo, no como un préstamo; por lo tanto, no debemos buscar un retorno. Una de las cosas que siempre hemos promovido dentro de la Sociedad es que “una vez dado, el regalo pertenece a quien lo recibe.” Pueden hacer lo que quieran con el regalo. Eso se aplica a alimentos, ropa, muebles, alquiler, servicios públicos, tarjetas de regalo, cupones, etc.

P: ¿La regla permite que dos miembros sirvan como co-tesoreros de la conferencia?

R: La Regla requiere un tesorero designado. El tesorero puede tener asistentes que hagan varios aspectos de lo que se requiere. Una persona debe ser la persona responsable del puesto.

  • Jill Pioter

Governance — Retaining Your Members: Part Two
Governance — Retaining Your Members: Part Two 1200 628 Jill Pioter

This week we offer more insightful and actionable information from the “Retaining Your Members” section of Vincentian Life: Conference.

  • Provide recognition. In the business workplace, when someone asks the question, “what do you want from your boss in your job,” the two top answers are always security and recognition.
    • Recognize long-time members (at 5, 10, 15, 20, 25 year, and other anniver­saries), those who continue to be active past the age of 80, and all retiring members.
    • Recognize your pastor, priests, deacons, and nuns who provide help and support for your programs and/or your Conference. We sometimes forget who pays the electric bill for our pantry.
    • Conduct a “graduation ceremony” when a member completes the Ozanam Orientation. Recognize them in front of the entire Conference at your next meeting.
    • Use a star or other special character on your Conference membership list to indicate members who have completed the Ozanam Orientation.
    • Prepare and publish a list of Conference officers over past years. List all Vincentians who made the Quarter Century Club.
    • Put up a plaque in your pantry with the names of Vincentians who passed to their eternal reward while serving the poor. Add a new name plate each time a member dies, conducting a short prayer service.
  • Recognize the need for recovery and recuperation. Occasionally a member may become dissatisfied or bored with their present assignment. Others may get tired (especially your oldest members), and a few may experience burnout. Remember that a person’s family and job come first according to the Society’s own Rule.
    • Recognize these folks and thank them for the work they have accomplished, and show them how their involvement has helped the people the Conference served and our Society. Ask them for input on the manner in which you conduct your meetings and make assignments. They may have a different perspective, and help you to improve Conference operations. After positively dealing with the situation they find themselves in, discuss other positions which may be more attractive to them.
    • Everyone in your Conference will get tired of the “same old thing,” so keep trying new projects and changing (improving) old programs. The attitude, “but we’ve always done it that way” will only insure that your Conference remains a handful of old men and women, as you drive away new and younger people and burn out older ones.
    • A perception that an organization is dying is the number one reason why people leave or fail to join an organization. The vibrant Conference will keep existing members and attract new members.
  • Work on (and pray over) personality conflicts. Personality conflicts are inevitable in any group of humans. Yet, if these are not managed, they will cause you to lose at least one of the two protagonists. The President and Spiritual Advisor should try to help resolve any issues between the warring partners. It may be necessary to separate these people until, over time, they get to better know (and respect) each other in new ways. Change Home Visit teams, schedule the Hatfields in at times when the McCoys aren’t there. Time heals all wounds; give it a chance. And pray that the Peace of Christ descends on both of them.
  • Equip your people to do their job. 
    • Information. Your Conference does more than pass out food and money; you provide information which is often essential for guests to get back on their feet. Your members must have that information to do their job.
    • Publish a year’s calendar so Active Members, Associate Members, and regular donors, as well as your clergy, Parish Council, and other church ministries, know what the Conference is planning and when. This helps prevent conflicts, helps people reserve dates when you need their participation, and helps communicate the breadth of your Conference work.
    • Adopt and communicate Conference policies and guidelines. Home Visit teams especially must know what latitude they have when working with a family in trouble. Nothing is more frustrating than having the responsibility for a case without the authority required to act. Home Visit teams should know one of three conditions exist when they visit:
      1. That they cannot help a family financially with rent due to lack of funds, and must help in other ways — referrals, information, counseling, extra food, etc.;
      2. That they cannot help a family with rent without the approval of the Conference which meets sometime down the road;
      3. That they can help a family with rent up to “X” dollars without further approval — beyond that amount, Conference approval is requireNecessary referral forms and vouchers (for clothing, gasoline, groceries, furniture) should be available and members instructed on how to properly complete them. The Conference pays its bills faithfully and promptly so vouchers given to guests are honored by thrift stores and other vendors.
    • Necessary referral forms and vouchers (for clothing, gasoline, groceries, furniture) should be available and members instructed on how to properly complete them. The Conference pays its bills faithfully and promptly so vouchers given to guests are honored by thrift stores and other vendors.
  • Recognize the value of fellowship and friendship. Don’t forget to schedule social events. The Society’s second objective requires a friendship relationship among members. People are social beings, and personal relationships help cement one’s commitment to the common work. Sometimes this can be combined with retraining (below).
  • Retraining. Retraining should occur periodically. We all need to be reminded of basic job duties, of things that have become more important in recent years, and of how to handle new forms, procedures and program changes. Older members not kept up to date can feel “lost” and out of touch. Get all your folks together for refresher training at least every six months. A good way of handling this is to schedule a social activity and combine the two. A summer barbecue can involve socializing and eating, followed by a 90-minute refresher course, or vice versa.
  • Never forget spirituality. People joined the Society of St. Vincent de Paul — not the American Cancer Society, or the United Way, or the Red Cross. What separates the Society from these very worthwhile organizations is the fact that we are a faith-based organization; we bring spiritual values to the people we serve.
    Burnout is common after a relatively short time in most other volunteer agencies because the members don’t have a belief system to sustain them. We can always fall back on our faith. That is the reason we have members well into their 80’s and even 90’s who have been serving in the dining rooms, stores and other special works for more than 50 years.
    Whether old or new, your members have a “thirst” for spirituality. They need to be reminded of the spiritual aspects of their work. If you only talk about the “numbers” — boxes delivered, money raised, families visited, hours worked — you will find members losing focus.
    Even in the very best Conferences, teams experience discouraging cases. They “get taken” by fraudulent couples. And, after a series of thankless guests, greedy applicants, lazy individuals and indifferent bureaucrats, those without a spiritual foundation will be “lost” to despair and discouragement.
    Our spirituality is our anchor. Keep it present at all times. First things first. Never become a Conference of just “numbers.”
  • Jill Pioter

Governance — Retaining Your Members: Part I
Governance — Retaining Your Members: Part I 1200 628 Jill Pioter

We have noted several times in this Manual that progress takes time and patience. Gaining new members, increasing contributions, attaining spiritual maturity, and developing a network of relationships happen only slowly, over time. Once you have made that commitment in effort and prayer, would it not be a shame to lose what you worked so hard to build?

You retain people by helping them do things that warm their hearts and enrich their souls. Then they will make the personal commitment to continue.

An important point to remember is that a happy, dedicated member is one who knows what is expected and also knows how and why what he/she does is important to the Society and those in need. The heart of retention is the long-range feeling that the Society and its works are individually fulfilling.

NEW MEMBERS

Gaining a new member is like finding a diamond in the slag at the Kimberly mines. You have no idea of its real value until you chip away the exterior to reveal its inner composition (get to know her/him), and spend time polishing its surface (provide training, motivation and direction). A hesitant retired accountant could become your most dynamic home visit team member, engaging even the most cynical of guests in fervent prayer. A quiet young parishioner may have the potential to be your successor as Conference president.

How do you retain these diamonds in the rough?

  1. Assign them a mentor. Assign them someone who will work with them for a while — at least four to six months. Preferably an experienced Vincentian of the same sex. To be considered for the role of mentor, a member should be well experienced in the Society (it would be wrong here to define a number of years of experience), have participated in sufficient number of home visits to have experienced a wide variety of circumstances, and has attended the Ozanam Orientation.
  2. Assign them something to do right away, even if it appears trivial, like organizing the shelves in your pantry. Explain how it is important to your overall work (you must meet the health code or risk the loss of your pantry) and that you will be moving them to other, more important work soon.
  3. Assign them a meaningful responsibility quickly. Don’t break your promise from the above item. Give them something important to do, preferably Home Visits with an experienced Vincentian.
  4. Provide them with training (local) as soon as possible for specialized positions (answering the phone, packing food boxes, picking up bread). Team them up with an experienced Vincentian for home visits or food delivery. People learn best from observing others.
  5. Get them into Ozanam Orientation training within three months. Never send them alone; send them with someone they know. Anxiety and confusion runs high among new members; having a friend with you helps clear away those bottlenecks to participation and development.
  6. Help them feel they are members of a big family Invite, but don’t force, them to interesting District Council and/or Diocesan Council. Offer to pick them up and drive them to the first couple functions; encourage the creation of car pools to take groups of members to functions. Mix new members with old-timers whenever possible. It gives confidence to the newcomers and new vitality to older Vincentians.
  7. Don’t exclude non-Catholics. We are an organization which is “Catholic in character.” Anyone who shares the objectives of the Society is eligible to join. A real measure of your effectiveness is when non-Catholics join, perceiving that SVdP is not only an effective organization serving the poor, but a means of living out the tenets of their Christian (or monotheistic) faith. Recent Popes have all stressed our obligation to practice ecumenism; let’s not drop the ball in the field.

Next, consider the suggestions, below, for existing members.

EXISTING MEMBERS

Yes, new members are essential for growth, vitality and the future. But existing members are your backbone, source of experience, the people who will guide and mentor the newcomers. They need your attention too.

  • Keep your members busy. More members drop out because they don’t think they’re needed than because they’re overworked. Keep them busy. Get them involved in the whole picture. Let them know what’s going on, locally, at the District Council/Diocesan Council level, even nationally. Get someone to handle the “telephone tree” and make sure everyone gets a call when help is needed. Even if someone says “sorry” again and again, don’t give up on getting them involved – keep calling.
  • Form committees and ask everyone to serve on at least one and, hopefully, two. Good ones are:
    • Information and Referral — Keep the material in your Information and Referral Manual (Sources of Assistance) complete and up-to-date.
    • Food Procurement — Track what food is available at food bank and at alternate food sources; how and when your monthly allotment and other food supplies will be picked up, unloaded, and shelved.
    • Food Processing — Arrange for vouchers for milk, bread, fresh fruits, and produce; repackage laundry detergent, and odd items the Conference receives in bulk.
    • Furniture Registry — Establish and maintain a list of donated, used furniture available from parishioners for guests when needed. Try to arrange for temporary storage. Match up with requests from guests.
    • Food Pantry — Keep the pantry clean and the shelves stocked. Some Conferences pre-pack food boxes by size of family.
    • Social events — Arrange pot luck dinners, outings, parties, etc., for all members spaced throughout the year.
    • Spirituality — Make a calendar for the year with plans for the religious days related to our Society. Coordinate activities with neighboring Conferences.
    • Communications— make sure the parish bulletin has an item about SVdP every week, or the bulletin board has a display, or the newsletter is properly prepared for bulk-rate mailing.
    • Correspondence — handle the correspondence of the Conference, communicating with other parish groups, sending get well and condolence cards, thank you notes to contributors, etc.
    • Projects or Events committees — Back to School, Postal Food Drive, Roses for Life, Boy Scout Food Drive, Christmas Gift and Food Basket, etc.
  • Encourage continuing education. A person never stops learning. The Diocesan Council can provide you with many ideas and resources for spiritual growth and Vincentian development for your members. Included are:
    • The Ozanam Orientation provides basic orientation and essential background and is obligatory for new members and those serving as officers. This one day workshop includes SVdP history, spirituality, philosophy, organization, activities, Home Visits, etc. Even experienced members have found this program very beneficial.
    • Serving in Hope has seven modules with multiple lessons in each. Modules include: Our Vincentian Vocation, Our Vincentian Spirituality, Our Vincentian Heritage, Our Vincentian Mission, Our Vincentian Rule, Our Vincentian Conference and the Home Visit. Each lesson contains study, reflection, and small group discussion. The formation guides and videos can be ordered from the National Council office.
    • Voice of the Poor. This educational guide on advocacy is available through the National Council office.
    • Diversity. “A Vincentian Guide to Diversity/Multicultural Issues” is available through the National Council office.
    • Attend Home Visit Training, Spiritual Advisor Training
    • Attend Retreats, Region Meetings

Be cautious about discouraging members from moving away from being actively involved. People’s lives change, sometimes often and at inconvenient times. Women get pregnant and have babies and their lives take difficult turns. Adults find a parent has Alzheimer’s or a child has ALS. Members who are actively involved who must ‘withdraw’ or ‘take time off’ should never be made to feel ‘guilty’ about the change.

Vincentians who leave active service on a positive note are more likely to return when their lives change again and/or to continue to help out in other ways (financially, volunteering for special projects, etc.).

Build the role of Associate Membership. Continued participation of the Vincentian, in any role, is the key to eventually getting the person back into an active role.

  • Involve your regular donors. Regular donors are equal partners in the Society. We are a union of willing hands (Active Members), caring hearts and helping hands (Associate Members) and generous almsgivers (regular donors). Each is separate but equal.

Many people are afraid to participate, afraid to meet the poor. They choose to discharge their responsibility to help the poor by writing you a check. While you may need their check to help the poor, your objective should be to tactfully get them involved in person-to-person contact with those in need. Let them find out it’s not stressful when working with another, experienced parishioner. Help them find how it gives them a warm and fuzzy feeling.

Get them into Home Visits the easy way — with the Back to School program, Thanksgiving or Christmas food box distributions that some Conferences put together.

Include regular donors in as many activities as you can, especially Masses on feast days of St. Vincent and Blessed Frederic, food and clothing drives, etc. Send all major communications and newsletters to them. This can sometimes convert them to Associate and then Active Full Membership.

  • Jill Pioter

06-30-2022 Questions and Answers
06-30-2022 Questions and Answers 1200 628 Jill Pioter

Q: How much information on those we serve are we permitted to share with other organizations? Can we share our Home Visit reports?

A:  Confidentiality is extremely important in the Society. It is a violation to share information of those whom we serve with other organizations unless a written and signed waiver authorization is received from those served.

Q:  Is it against the Rule to give someone in need a ride? If not, are Conference members who do so liable if an injury occurs?

A:  It is not against the Rule; however, two Vincentians must be present and the Vincentian (driver) giving the ride should be licensed and insured. This needs to be written into your Council/Conference Safeguarding policy. If this service is an official SVDP program, it needs to be addressed one way or another in the Society’s insurance coverage. Don’t wait for an incident to ask about it!

Spanish Translation

P: ¿Cuánta información sobre aquellos a quienes servimos se nos permite compartir con otras organizaciones? ¿Podemos compartir nuestros informes de visitas domiciliarias?

R: La confidencialidad es extremadamente importante en la Sociedad. Es una violación compartir información de aquellos a quienes servimos con otras organizaciones a menos que se reciba una autorización de renuncia por escrito y firmada de aquellos a quienes servimos. Haga clic aquí para ver el formulario de liberación de confidencialidad de SVdP.

P: ¿Va en contra de la Regla llevar a alguien que lo necesita? Si no, ¿los miembros de la Conferencia que lo hacen son responsables si se produce una herida?

R:  No va en contra de la Regla; sin embargo, dos vicentinos deben estar presentes y el vicentino (conductor) que realiza el viaje debe tener licencia y seguro. Esto debe estar escrito en la política de salvaguardia de su Consejo/Conferencia. Si este servicio es un programa oficial de SVDP, debe abordarse de una forma u otra en la cobertura de seguro de la Sociedad. ¡No esperes a que ocurra un incidente para preguntar por ello!

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